Date

Guinea pigs: what to know and how to care

Partager sur facebook
Partager sur whatsapp
Partager sur tumblr
Partager sur pinterest
Partager sur email

« Guinea pigs: what to know and how to care » | This article presents tips and elements of veterinary knowledge about guinea pigs. It explains what owners should be aware of when keeping guinea pigs as pets. 

 

Guinea pigs are lively rodents. They originally come from South America where they started to be domesticated circa 1000 B.C. They were used as a source of protein by the Incas. Following the discovery of the Americas, guinea pigs were imported into Europe about 500 years ago, where they have since been used as pets rather than meals. When those little furies benefit from owners with great husbandry skills, they are less likely to become ill or die. 

 

Disclaimer:

  • This blog is intended as a source of general information for pet owners. It does not constitute specific veterinary advice towards a particular medical case. If you are concerned with a particular aspect of your pet’s health, please, book a video appointment to talk with a qualified veterinarian.
Guine pigs: what to know and how to careguinea pigs
Guinea pigs: what to know and how to care

Guinea pigs: what to know about them?

Anatomy and physiology

First thing first, guinea pigs do not have tails! They exhibit a rounded body with short limbs. The male is often 30% bigger on average than its female counterpart. They tend to live an average of 5 to 6 years.
 
They have numerous androgen-dependent sebaceous glands located around the anus and the dorsum. Those are important for marking. Sometimes, in older males, those glands can get blocked, resulting in matted fur around the area.

 

Males and females have a pair of nipples located in the inguinal area (groin). They also show 4 digits on their anterior feet whilst the posterior feet have three digits. Short claws can be observed and might require a trim from time to time.

 

Guinea pigs’ teeth keep growing throughout their lives, which can bring some mouth problems known as dental malocclusion. They have 20 teeth with the following dental formula (per half mouth): 2 x (2 incisors, 0 canine, 2 premolars and 6 molars).

 

From their pharynx up to its end, the digestive tract measures 2.3m, on average. It takes approximately 20h for the food to be processed from one side to the other. Guinea pigs are coprophagic animals and they will ingest faeces from their anus many times per day. Older individuals might lose an ability to do so, which lead them to develop faecal impactions. In this case, guinea pigs will require help to relieve the impaction.

 

Sexing guinea pigs is rather easy. Males have scrotal pouches and the penis can be everted by applying pressure at its base. Females will show a Y shape in the perineal area. Guinea pigs are able to reproduce at 2 months of age for females and at 3 months for males. They are capable to breed the year round. 

 

Gestation lasts between 59 and 72 days (68 days on average). Females won’t make a nest and are usually fast to deliver, with only a matter of minutes between births. They generally produce a litter of 2 to 4 however, numbers can vary between 1 and 13!

 

At birth, guinea pigs weigh between 45g and 115 g with those under 60g less likely to survive. Females will eat the placenta. Young guinea pigs are born « fully furred », with open eyes and able to stand. It is very important they receive the milk from their mum for 5 days at the very least. Failure to this will result in death of the pups. Weaning will occur at 21 days post birth or when a weight of 180g is reached.

 

It is possible to foster orphans with a lactating female or by using a formula (4% fat, 8% protein and 3% lactose). If hand-reared, pups can be fed from 12h post birth, every 2h until their 5th day. After 5 days, they can be fed every 4h.  

 
 
guinea pigs 2

Guinea pigs: how to care for yours?

Behaviour, housing and feeding

Behaviour:

Guinea pigs are social by nature and they will tend to look for physical contact with their peers. They will gather in small crowds but won’t groom each other.

 

They can exhibit aggressive behaviour by pulling their mate’s hair or nibbling ears, especially when stressed or their enclosure is too crowded.

 

If they are used to be handled by people very early in their lives, they will become great pets. Although, the major particularity of guinea pigs is the way they respond to a stressful situation: « freeze or flight ». This means that when facing danger or scared, they will either remain immobile or swiftly escape, which can prompt some problems or accidents.

 

Those small rodents tend to be vocal and literature has identified a series of recognisable sounds: 

  • chutt
  • chutter
  • whine
  • tweet
  • whistle
  • purr
  • drr
  • scream
  • squeal
  • chirp
  • grunt

Housing:

When planning to house a guinea pig, one should bear in mind they will produce a significant amount of faeces. They will tip unstable things over, such as food/water containers and they have a tendency to be « a bit messy », defecating about everywhere.

 

The minimal amount of available space for an adult pet guinea pig should be 1,300 square cm. They can be housed in plastic or metallic cages with side panels of at least 25cm in height. However, since they don’t climb or jump, the box does not necessarily need a rooftop. Because wire mesh can cause leg injuries, it is recommended to use a plain material for flooring. 

 

Bedding can be made up of either cellulose fibre, shredded newspaper, wood shavings or straw. Guinea pigs should be housed at a temperature ranging from 18 to <24 degree celsius. Their enclosure should be placed in a quiet, adequately ventilated environment, away from direct sunlight. They will tolerate cooler temperatures better as they can easily suffer from hyperthermia. Hence, it is recommended not to keep them in areas with high temperature and humidity.

 

Their living space should be kept very clean and the bedding must be changed regularly to prevent ammonia levels from rising, with potential to cause all sorts of complications.

 

Feeding:

Guinea pigs will form their « judgement » about food very early in their lives. Hence, they could later refuse to eat anything they have not been used to. This can cause them to refuse new food and to become anorexic, which will be dangerous. To avoid such potential threat to their future wellbeing, it is recommended to get them accustomed to a variety of foods when they are still young. 

 

Guinea pigs are strictly herbivorous and require a minimum level of crude fibre of 10% and between 18% to 20% of crude protein depending on life stages (growth, lactation). They are dependent on external sources of vitamin C because they are deficient in the enzyme called L- gluconolactone oxidase. Therefore, when kept as pets, owners must ensure vitamin C is provided at a daily rate of 10mg/kg per adult. Pregnant, lactating and growing individuals must receive daily vitamin C rates of 30mg/kg.

 

Therefore, guinea pigs will need to be fed a diet taking their specific requirements in consideration. Ideally, they should receive a combination of guinea pigs pellets (18% – 20% crude proteins; 10% – 16% fibre, fortified with vitamin C), high quality grass hay available at all times and a handful of fresh greens. Fruits and dry cereals, if offered, should be considered more a small treat than the basis of the diet. All fresh vegetables and fruits must be properly washed before being offered. They must be removed from the enclosure within a few hours if they have not been eaten.

 

It is worth noting several points about vitamin C:

 

  • in pellets, 50% of the initial quantity of vitamin C might disappear 90 days after opening, hence it is best to purchase a diet with stabilised vitamin C
  • red and green peppers, broccoli, tomatoes, kiwi and oranges are rich in vitamin C
  • kale, parsley, beet greens, chicory and spinach are rich in vitamin C but also in calcium and oxalates, hence they are best offered in very limited quantities
  • vitamin C can be added to drinking water at a concentration of 1g/L; however, within 24h 50% of the vitamin C will have disappear, especially in an open container
  • water must be changed daily as to make sure the vitamin C content is fully preserved for the benefit of the guinea pig
guinea pigs 3

Guinea pigs: what could make them sick?

Conditions affecting guinea pigs (non exhaustive list)

Please, bear in mind that sick guinea pigs are less able to cope with veterinary procedures and/or visits to the vets (i.e.: being transported and handled). They could easily go into respiratory or cardiac arrest, hence the greatest caution is needed when dealing with them in such context. 

 

Digestive system:

Those diseases are rather common and possibly the major causes of why guinea pigs might become unwell. 

 

Conditions affecting the digestive system are most of the time related to teeth and the composition of the diet guinea pigs receive. Vitamin C and fibre deficiency, as well as infection and trauma, are reasons why teeth tend to show malocclusion. 

 

Owners and veterinarians should seek to investigate guinea pigs’ mouths during checks because problems with those can be the cause of other health issues involving the digestive tract.

 

Other conditions of the digestive system involve gut stasis, enteritis, diarrhea, enterotoxemia (associated with oral consumption of antibiotics; or due to a problem with the gut flora), fecal impaction, hepatic lipidosis (secondary to anorexia) and cancers.

 

Important: a guinea pig who stops eating must be considered a matter of veterinary emergency.

 

Respiratory system:

Guinea pigs are very sensitive to respiratory infections. They will catch those especially if their environment is not properly ventilated or if the air becomes polluted. 

 

To avoid infectious respiratory diseases (bacterial and viral pneumonia) in guinea pigs, it is recommended to use bedding made of paper rather than wood chips, due to the release of particles in the air. 

 

A list of non-infectious respiratory diseases is provided as follow in relevant literature: foreign body inhalation, choke, bloat, molar malocclusion, thoracic trauma, electrocution, pulmonary adenoma.

 

Urinary and reproductive diseases:

Guinea pigs can suffer from urinary calculi and urinary tract bacterial infections. Calculi can be found in the urethra, bladder or even in kidneys, ureters and other less common places of the genital and urinary system. 

 

A diet rich in pellets and low in fibre and low variety of fruits and vegetables is understood to trigger such troubles. Pellets containing alfalfa and calcium may also promote the formation of urinary calculi.

 

Affected guinea pigs can show troubles to urinate, urine might have blood in it. The guinea pig might stop eating or show signs of pain. They will need to be seen by a veterinarian. 

 

Other conditions involving the urinary and reproductive system are listed below:

  • nephritis, renal cysts, kidney failure
  • ovarian cysts, prolapse of the uterus, troubles giving birth
  • toxemia during pregnancy, mastitis, metritis, pyometra
  • cancers

Important: « scrotal plugs » are made of a mix of soiled bedding and secretions which stick to the genital area of the guinea pig (male or female). If left unattended, these plugs can result in secondary infections. Thus, guinea pigs will need particular attention and husbandry care as a matter of prevention.

 

Skin diseases:

Among the most common conditions affecting the skin: ringworms such as Trichophyton mentagrophytes and external parasites such as mites, lice and Demodex (rarely). 

 

Although ringworms tend to be diagnosed with a Wood’s lamp (fluorescence), T. mentagrophytes does not behave in such ways. Hence veterinarians will offer other methods for diagnosis (fungal culture) when they suspect ringworm infections in a guinea pig.

 

Another skin condition commonly seen in guinea pigs is called pododermatitis. This will occur due to inappropriate bedding such as it is abrasive or not clean, leading to inflammation and swelling of the skin under the feet. This will give room for infection to develop, which can equally lead to a series of severe conditions as a butterfly effect. A deficiency in vitamin C could also be the root cause of the condition. Obesity does not help as well, hence, as a matter of prevention, it is strongly advised to provide a proper diet, a clean and suitable environment as well as monitoring the guinea pig’s weight.

 

Important

  • Ringworms and certain mites can potentially be passed to humans (zoonoses). They also tend to be difficult to entirely eradicate from the environment, hence the problem might come back.
  • Affected guinea pigs can appear to their owners as to have a seizure whereas they are undergoing intense scratching from parasites. This can lead to serious trauma and secondary skin infections. So, they must be seen by a veterinarian to be diagnosed and treated asap.
  • Severe cases of pododermatitis might lead to the death of the animal, hence prevention through good husbandry is mostly recommended.

Muscular and neurological diseases:

Because of a genetic mutation, guinea pigs are unable to synthesise their own vitamin C. This is why it is vital they get it directly from the food they eat. Vitamin C is critical for the formation of type IV collagen which is involved in the proper functioning of organs of the body.

 

For example, without collagen, teeth become wobbly and impair the proper feeding of the animal. Blood vessels are also affected by lack of collagen and this lead to haemorrhage. Signs might start to develop within 2 weeks of vitamin C deficiency.

 

Guinea pigs can also suffer from osteoarthritis and other less reported musculoskeletal conditions. Those are generally understood to be related to issues with vitamins and minerals and husbandry problems.

 

Eye and other diseases:

Guinea pigs can suffer corneal ulceration, most often secondary to trauma. They also commonly present with conjunctivitis which is the result of infection or a deficiency in vitamin C. 

 

Chlamydophila caviae is known to cause guinea pig inclusion conjunctivitis (GPIC). Symptoms will appear mild to severe. This disease is listed for its zoonotic potential, which means it could be passed to humans interacting with guinea pigs. Some guinea pigs might host the pathogen whilst showing no symptoms. Additionally, presence of Chlamydophila caviae has been reported in a cat, his owner and in rabbits.

 

It is worth noting guinea pigs are sensitive to high temperature. They can develop heat stress in temperature of 24 degree celsius when housed outdoors. Heat stress can send them into coma and they may die despite supportive treatments to cool them down.

visionimo logo
Partager sur facebook
Partager sur whatsapp
Partager sur tumblr
Partager sur pinterest
Partager sur email

Conditions générales de vente

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo. 

Politique de confidentialité

1) DONNÉES PERSONNELLES

Les données présentes sur le formulaire de contact sont sauvegardées dans un fichier informatisé par Visionimo dont le délégué à la protection des données est Sabine Rutili : visionimovetpractice@gmail.com pour les besoins liés aux échanges avec le site Visionimovet.com. Le traitement est effectué sur la base des intérêts légitimes de la société dans la mesure où vous nous avez fait part d’une demande d’information, ou avez souhaité prendre contact avec nous.

 

Les renseignements rassemblés seront communiqués au seul destinataire suivant : Visionimo. Ces données feront l’objet de traitement dans notre département relation clients et ne seront transmises à aucun de nos prestataires.

Vos informations seront conservées pour un délai de 3 ans.

Vous garderez un droit de regard sur vos informations. Vous pourrez demander leur modification et suppression et exercer votre droit à la limitation du traitement. Vous pourrez exercer ces droits à tout moment. Pour cela, vous pourrez contacter notre Service juridique :

  • Par courriel : visionimovetpractice@gmail.com ;
  • Par courrier postal à l’adresse suivante : INQUYST Ltd Shropshire house 179, Tottenham Court Road, Bloomsbury W1T 7NZ, London
Les données enregistrées dans le formulaire de prise de rendez-vous en ligne sont acheminées vers le compte de Visionimo par la plateforme Cliniko.com, dans le but de créer une fiche client, afin de fournir le service requis et de pouvoir communiquer avec le client à propos de son rendez-vous. Cliniko.com respecte la loi Européenne concernant le traitement des données personnelles.
 
Une possibilité est offerte aux clients de souscrire à une mailing liste sur la base du consentement eclairé. L’ajout de l’adresse mail du client à cette liste est volontaire et non automatique. Une fois souscrit à la mailing list, le client a la possibilité de se désabonner sur simple demande. 
 

Aussi, vous pouvez retirer votre consentement au traitement de vos données à tout moment ou vous opposer au traitement de vos données. Vous pouvez également exercer un droit à la portabilité sur vos données personnelles.

 

Si après avoir contacté notre service juridique, vous constatez que vos droits « Informatiques et Libertés » ne sont pas respectés, vous pourrez adresser une réclamation à la Commission nationale de l’Informatique et des Libertés ou CNIL, 3 Places de Fontenoy, 75007 Paris.

 

Note : Les informations marquées d’astérisques sont obligatoires et doivent impérativement être fournies. Il s’agit de renseignements nécessaires à la fourniture des services ou la conclusion du contrat.

 

2) COOKIES

Un cookie est un petit fichier, stocké sur le disque dur d’un utilisateur par le site Web. Son but est de recueillir des données relatives aux habitudes de navigation de l’utilisateur.

 

Visionimo n’utilise des cookies que dans le cadre de statistiques de fréquentation du site, via Google Analytics ou d’un fichier pixel.

Data privacy policy

1) PERSONAL DATA

The data gathered through the « Connect with us » form is saved in an electronic format by Visionimo. The data controller person is Sabine Rutili, visionimovetpractice@gmail.com.

 

The data is stored for the needs of the service carried out by Visionimovet.com. The data is processed upon legitimate interests of the company, and in the event you have put through a query or would like to contact us.

 

The data gathered by Visionimovet.com is only communicated to the recipient which is Visionimo. The data will be processed by our customer care department et will not be transferred to a 3rd party.

 

Your data will be stored for a duration of 3 years.

 

You retain legal right to access to your information at any time. You can demand the modification or deletion of your data. You can limit or oppose the processing of your data. You can exercise this right at any time. On this instance, please, contact our legal service :

  • By email at : visionimovetpractice@gmail.com
  • By post at the following address : INQUYST Ltd Shropshire house 179, Tottenham Court Road Bloomsbury W1T 7NZ London
When clients book an online appointment, personal data is collected via a 3rd party called Cliniko.com. This 3rd party is GDPR compliant. The personal data collected allow creation of a client file and enables communication with the client, as to provide the service requested.

Clients will be offered to opt-in or opt-out of marketing communication. The client is not automatically subscribed to a mailing list upon booking an online appointment. They have to actively give their informed consent. Clients are also free to unsubscribe at any time from marketing communications, even if they had consented to it.

 

You can also retract your consent to the processing of your data at any time or oppose its processing. You have a right to exercise personal data portability.

In the event you have contacted our service and you noticed your rights are not respected, you can write a complaint to the Information Commissioner’s Office.

When you book a video appointment with a Visionimo vet, you’ll be redirected towards our dedicated platforms for appointment bookings. It is GDPR compliant, and such is the platform used for the video calls.

 

Visionimo does not process payments and does not store bank card details.

Note : the information marked with an asterisk are mandatory and must be provided. This information relates to the provision of the service or the completion of a contract.

 

2) COOKIES

Cookies are small files stored on a user’s hard drive by the website. Its goal is to gather data pertaining to website traffic. Visionimovet.com only uses cookies via Google Analytics and a Pixel file, as to draw statistics about visitors’ attendance.

Connect with us

Terms of services

[Visionimo Terms and Conditions of Service]

These terms and conditions govern the use of our services and digital content. If you do not wish to agree to anything within these terms, please do not use the service and leave this website. By accessing this site or using the services, you are deemed to have accepted and agree to be bound by these terms and conditions.

Summary of Terms – TLDR;

These are key points you need to know when using our services. We recommend you read the full terms and conditions shown further down, but we have condensed the key things immediately below:

  • Visionimo is a web-based video consultation veterinary service. Our service allows you to speak to a qualified vet via a fixed-price, 15 minute online video call in order to discuss your pet’s health and wellbeing.
  • Our service is a web-based platform that connects you to a qualified veterinarian – we are not a veterinary practice and our service is not intended to be a substitute for a traditional vet.
  • This service is not for emergency pet care or prescriptions. For emergencies or medicines please contact a registered veterinary practice.
  • We respect your privacy. We will only use your personal data lawfully and, where necessary, with your consent. Please see our [insert link to PRIVACY POLICY] for more information.
  • You must be at least 18 years old to use the site or services.
  • Feedback and complaints. We hope that you will love our service but if you have any issues or comments (including positive ones), please let us know by contacting us through the contact page on the site or by emailing us at visionimovetpractice@gmail.com

Our terms

  1. These terms
    • What these terms cover. These are the terms and conditions on which we supply services and digital content to you.
    • Why you should read them. Please read these terms carefully before you use our services or digital content. These terms tell you who we are, how we will provide services to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.
  2. Information about us and how to contact us
    • Who we are. We are Visionimo, the trading name of Inquyst Limited a company registered in England and Wales. Our company registration number is 12479826 and our registered office is at First Floor, Shropshire House, 179, Tottenham Court Road, London, United Kingdom, W1T 7NZ. Our registered VAT number is GB 352 7571 87.
    • App use and operating system requirements. Where you use our mobile app, the rules and policies of the relevant app store may also apply to your use of the services or digital content.

Use of the site, services or digital content may require certain minimum operating system requirements in order to operate fully and these will be notified to you on the site or app store, as appropriate.

  • How to contact us. You can contact us by using our [link to] contact form or writing to us at visionimovetpractice@gmail.com.
  • How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us.
  • « Writing » includes emails. When we use the words « writing » or « written » in these terms, this includes emails.
  1. Use of the services, site and digital content
    • Age requirement. You must be over 18 in order to use our services.
    • How to use our service. Please book an appointment by following the instructions on the site. Once you have selected an available time slot, you will need to register your details with us and pay the fee for the consultation. You will be emailed a confirmation of the appointment time and a receipt for your payment shortly afterwards.
    • Your responsibility to provide accurate and up to date information. Please ensure that the details you provide on the site are accurate and up to date, including email address, telephone number and payment credentials. We may need to contact you after an appointment, so it is important to avoid errors.
    • Charges. Our prices are set out on the site and are fixed and inclusive of VAT. If we change our pricing, we will update this on the site and the new pricing will be effective for all bookings placed after the new pricing has been published on the site.
    • Refunds. Unfortunately, we cannot offer a refund if you cancel the appointment. If we need to postpone an appointment, we will let you know as soon as possible and offer you the opportunity to rebook another time slot. In the unlikely event that it is not possible to reschedule and appointment that we have been unable to keep, we will refund any charges already paid by you within14 days.
    • We only provide services in English and French languages Our vets are mostly English-speaking, but we do have French-speaking vets, subject to availability when booking.
  2. Our service
    • Visionimo provides a secure, video based veterinary support service. The service allows you to book an appointment with a qualified veterinary practitioner in order to discuss any health and wellbeing issues your pet may have.
    • We are not a primary pet healthcare provider and no physical examination of your pet is possible via our service. If your pet requires a physical examination, you should make an appointment with your primary veterinary provider. During any appointment with one of our vets, they may advise you to seek primary healthcare.
    • Visionimo does not provide veterinary advice itself; this is provided by the vet that you book the appointment with when using our service. The vet will assess your pet’s needs based on the information you provide during the appointment and Visionimo is not responsible for the outcome of an appointment. We will, however, ensure that any vet we connect you with is qualified and experienced.
  3. Scope of Licence
    • We own all intellectual property rights globally in our site and any app, and any material published on it and we reserve all our rights, including copyright. Under these terms, we grant you a limited licence to access the site for the purpose of receiving our services and viewing the site content
    • You may download or print a copy of any pages on the site in connection with your normal use of the services, but you may not copy, sub-licence or otherwise make our site or any part of it available to any other person without our consent. You must not modify the site or any copies you make of its pages or the content on it.
    • Any images or video content that you upload to the site or otherwise send to us (and all intellectual property rights in them) belong to you. In providing them to us, you grant us and our vets a licence to share them in connection with the provision of our services to you (for example, where we need to share your content with other vets or healthcare providers.
    • Acceptable use. You must:
      • Use the site lawfully and in accordance with these terms and not for any unlawful, fraudulent or malicious purpose;
      • Not infringe our or any third party’s intellectual property rights in your use of the site or our services;
      • Not transmit any material that is defamatory, offensive or otherwise objectionable in your use of the site or the services;
      • Not use the site or service in a way that could cause damage or impairment to our systems and security;
      • Not collect or “mine” our site or systems for data or information except as permitted by these terms;
      • Be courteous and polite during any appointment arranged through our service. Abuse or bad behaviour may lead to an appointment being terminated, forfeiture of fees paid by you and being barred from the site or from using our service.
  1. Our rights to make changes
    • We may update this site or any app in order to improve it, deal with security issues or alter the functionality. Where an app is updated, this may occur automatically, depending on your mobile device settings. If you do not agree to such updates, you may not be able to continue using the site or app.
    • It may be necessary for us to change these terms to reflect changes in the law or practice regulations. If we do change these terms, we will give you as much notice as possible before the changes take effect, either by email or through the site to let you know. If you do not wish to accept any updated terms, please do not use the site or our service.
  2. Our responsibility for loss or damage suffered by you
    • We provide this site, the content and the services on an as is basis and make no representations, warranties or guarantees, either express or implied that the site, content or services are accurate, complete or up to date. We are responsible for connecting you to a qualified vet but not for the advice that a vet may give to you. If you have concerns about the advice a vet has given you or believe the vet has committed malpractice, please contact the Royal College of Veterinary Surgeons (https://www.rcvs.org.uk/concerns/).
    • Medicines and Emergencies. Our service is not suitable for situations where an animal requires urgent or life-saving care. Please contact a suitable veterinary practice for emergencies.

We are not a pharmacy and do not issue or supply prescriptions or medicines. Please speak to a registered veterinary practice for pharmaceutical needs.

  • We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen.
  • We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation.
  • We will not be liable for damage which you could have avoided by following our advice to apply an update offered to you free of charge or for damage which was caused by you failing to correctly follow installation instructions or to have in place the minimum system requirements advised by us.
  1. How we may use your personal information
    • How we may use your personal information. We will only use your personal information as set out in our [insert PRIVACY POLICY].
  2. Other important terms
    • We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.
    • Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms.
    • If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
    • Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.
    • Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the services in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.
    • Alternative dispute resolution. Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are not happy with how we have handled any complaint, you may want to contact the alternative dispute resolution provider we use.