Your online vet

Do the cool thing for your pet. Ask the vet !

Welcome to Visionimo, your friendly online vet designed to provide video appointments for you and your pets.

Our mission is to help and support owners in caring for their pets as part of the family in the home. As an online vet service, we are here to help you with any worries you may have about your pet.

We are a team of professional vets that are looking forward to meeting you (and your pets) in our next online vet consultation!

8 reasons for choosing Visionimo as your online vet

1. Convenience

We save you the hassle of a trip! There are countless reasons why a physical trip to a vet clinic may prove too difficult and stressful for you and your pet. Our online vet video service is ready to provide assistance to you at your own convenience.

2. Reassurance

Are you worried or uncertain about the condition of your pet? You don’t always need to rush your pet to an OOH vet practice. As a team of professional online vets, we can provide independent expert veterinary advice whilst you are at home.

3. Affordability

We want you to get value for money. We really do! We provide high quality professional advice and online vet support at an affordable price. You can enjoy the transparency of a single, capped fee and no extra costs.

4. Time saving

Lets face it, you have a busy life! Browsing the internet for information is time-consuming. With our online vet video service you don’t have to waste any time. The information provided to you will be more reliable and more relevant to your situation than a general online search. 

5. Social distancing

Do you want to wait hours in the car park or queuing at the vets’ doorstep, due to Covid-19 rules? We help you avoid certain non-essential meetings or journeys, especially if you need to shield yourself from COVID-19 or other bugs.

6. Flexibility

You are in charge! No need to wait on the phone to book your vet appointment. Our self-booking system allows you to book your own online vet appointment, when it suits you, when you need it, directly from our website. No more time wasted over the phone.

7. Impartiality

We’re a 100% independent, 100% online vet service. During your online vet consultation we may recommend a visit to a vet clinic if we think further investigation is needed. However, we do not work on commissions for placing appointments to vet practices. 

8. Languages

We have an English and French-speaking online vet. It’s especially great for French-speaking expats living in the UK.

Please, note that due to its nature, our online vet service is not designed to discuss life-threatening conditions*.  For emergencies, we strongly recommend that you contact your closest A&E pet hospital. * Examples: road traffic accident, struggling to breathe, stomach torsion, etc.

Our team

Visionimo, a 100% independent family-owned online vet business based in the UK, is more boutique than corporate. The online vet in charge is registered with the Royal College of Veterinary Surgeons in the UK. 

Dr Sabine RUTILI, DVM, MBA

 

Sabine qualified in 2009 from the vibrant and innovative Faculty of Veterinary Medicine of Liege in Belgium.

 

After graduation, having heard the UK was short of vets, she decided to move to the UK and register with the RCVS. In the summer of 2010, she began work in the Midlands as a first opinion small animal veterinary surgeon. She then settled in the South East of England where she pursued her career as a busy emergency and critical care vet.

 

Always looking for new challenges, Sabine graduated with an MBA from Cranfield School of Management in 2018. After a short time spent working with a London-based Life Science consultancy, she moved on towards setting up a new online veterinary service.

 

Sabine has created Visionimo with the goal to help pets and their owners online, so they can access reliable information directly from a professional in the field.

Pricing

Friendly capped fee which means…
No out of hour surcharge!

Because we want you to obtain value for your money when you care for your pets, our online vet consultation is priced on a flat fee basis, with no surcharge or additional cost.

 

It does not matter what time of the day you decide to book with us – the price will not change.

 

Because you know what you pay in advance, there is no surprise with your bill. 

Price: £30 per consultation (VAT incl.) 

It’s fast, easy, convenient and affordable to speak directly with a qualified veterinarian at Visionimo.

Because we know how hectic life with pets can be, our booking system let you manage your own video appointment without the need to download an app. 

 

You book your video appointment at your own convenience, directly from our website.

Do the cool thing for your pet! Ask the vet.

Have any questions? You can make an enquiry via our contact form.

Bookings

In our Team section and at the bottom right corner of our website page, you will find the direct link to our online calendar. 

It’s easy to book your online vet appointment: 

Your appointment will be held online using the Visionimo’s practice video service. You will receive an email  confirming your booking details for participating in an online video call. Make sure it does not land in your spam folder. 

Visionimo’s video service is a secure online service. It will allow you to meet and share information online with the vet in a secure way.    

We do take your privacy and the confidentiality of the data shared with us seriously. Our video call system will only use your email and data to provide the required service.  

To safeguard confidentiality and privacy, the recording of live appointments or screen capture is not authorised and is not intended for display on social media platforms. 

Please, make sure to familiarise yourself further with Visionimo’s Terms of service and Data privacy policy. 

Our online vet service is accessible through a wide range of electronic devices: 

• PC or Mac computer

• Android smartphone or tablet

• iPhone

• iPad

Please, note that due to the law, it is prohibited for veterinarians to issue prescriptions for a licensed veterinary medicine (POM-V) without examining a pet in person. Due to Covid-19, temporary exemption is currently in place to allow remote prescribing of POM-V, depending on specific circumstances.

Blogs & videos

We aim to keep you regularly informed, educated or even entertained with our blogs and videos. They are released throughout the year.

Subscribe to our You Tube channel or follow us on our Instagram and Facebook accounts, so you won’t miss our news, posts and announcements ! 

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Vector illustration ©Terdpongvector / Freepik

Terms of service •  Data privacy policy  •  Connect with us

Conditions générales de vente

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo. 

Politique de confidentialité

1) DONNÉES PERSONNELLES

Les données présentes sur le formulaire de contact sont sauvegardées dans un fichier informatisé par Visionimo dont le délégué à la protection des données est Sabine Rutili : visionimovetpractice@gmail.com pour les besoins liés aux échanges avec le site Visionimovet.com. Le traitement est effectué sur la base des intérêts légitimes de la société dans la mesure où vous nous avez fait part d’une demande d’information, ou avez souhaité prendre contact avec nous.

 

Les renseignements rassemblés seront communiqués au seul destinataire suivant : Visionimo. Ces données feront l’objet de traitement dans notre département relation clients et ne seront transmises à aucun de nos prestataires.

Vos informations seront conservées pour un délai de 3 ans.

Vous garderez un droit de regard sur vos informations. Vous pourrez demander leur modification et suppression et exercer votre droit à la limitation du traitement. Vous pourrez exercer ces droits à tout moment. Pour cela, vous pourrez contacter notre Service juridique :

  • Par courriel : visionimovetpractice@gmail.com ;
  • Par courrier postal à l’adresse suivante : INQUYST Ltd Shropshire house 179, Tottenham Court Road, Bloomsbury W1T 7NZ, London
Les données enregistrées dans le formulaire de prise de rendez-vous en ligne sont acheminées vers le compte de Visionimo par la plateforme Cliniko.com, dans le but de créer une fiche client, afin de fournir le service requis et de pouvoir communiquer avec le client à propos de son rendez-vous. Cliniko.com respecte la loi Européenne concernant le traitement des données personnelles.
 
Une possibilité est offerte aux clients de souscrire à une mailing liste sur la base du consentement eclairé. L’ajout de l’adresse mail du client à cette liste est volontaire et non automatique. Une fois souscrit à la mailing list, le client a la possibilité de se désabonner sur simple demande. 
 

Aussi, vous pouvez retirer votre consentement au traitement de vos données à tout moment ou vous opposer au traitement de vos données. Vous pouvez également exercer un droit à la portabilité sur vos données personnelles.

 

Si après avoir contacté notre service juridique, vous constatez que vos droits « Informatiques et Libertés » ne sont pas respectés, vous pourrez adresser une réclamation à la Commission nationale de l’Informatique et des Libertés ou CNIL, 3 Places de Fontenoy, 75007 Paris.

 

Note : Les informations marquées d’astérisques sont obligatoires et doivent impérativement être fournies. Il s’agit de renseignements nécessaires à la fourniture des services ou la conclusion du contrat.

 

2) COOKIES

Un cookie est un petit fichier, stocké sur le disque dur d’un utilisateur par le site Web. Son but est de recueillir des données relatives aux habitudes de navigation de l’utilisateur.

 

Visionimo n’utilise des cookies que dans le cadre de statistiques de fréquentation du site, via Google Analytics ou d’un fichier pixel.

Data privacy policy

1) PERSONAL DATA

The data gathered through the « Connect with us » form is saved in an electronic format by Visionimo. The data controller person is Sabine Rutili, visionimovetpractice@gmail.com.

 

The data is stored for the needs of the service carried out by Visionimovet.com. The data is processed upon legitimate interests of the company, and in the event you have put through a query or would like to contact us.

 

The data gathered by Visionimovet.com is only communicated to the recipient which is Visionimo. The data will be processed by our customer care department et will not be transferred to a 3rd party.

 

Your data will be stored for a duration of 3 years.

 

You retain legal right to access to your information at any time. You can demand the modification or deletion of your data. You can limit or oppose the processing of your data. You can exercise this right at any time. On this instance, please, contact our legal service :

  • By email at : visionimovetpractice@gmail.com
  • By post at the following address : INQUYST Ltd Shropshire house 179, Tottenham Court Road Bloomsbury W1T 7NZ London
When clients book an online appointment, personal data is collected via a 3rd party called Cliniko.com. This 3rd party is GDPR compliant. The personal data collected allow creation of a client file and enables communication with the client, as to provide the service requested.

Clients will be offered to opt-in or opt-out of marketing communication. The client is not automatically subscribed to a mailing list upon booking an online appointment. They have to actively give their informed consent. Clients are also free to unsubscribe at any time from marketing communications, even if they had consented to it.

 

You can also retract your consent to the processing of your data at any time or oppose its processing. You have a right to exercise personal data portability.

In the event you have contacted our service and you noticed your rights are not respected, you can write a complaint to the Information Commissioner’s Office.

When you book a video appointment with a Visionimo vet, you’ll be redirected towards our dedicated platforms for appointment bookings. It is GDPR compliant, and such is the platform used for the video calls.

 

Visionimo does not process payments and does not store bank card details.

Note : the information marked with an asterisk are mandatory and must be provided. This information relates to the provision of the service or the completion of a contract.

 

2) COOKIES

Cookies are small files stored on a user’s hard drive by the website. Its goal is to gather data pertaining to website traffic. Visionimovet.com only uses cookies via Google Analytics and a Pixel file, as to draw statistics about visitors’ attendance.

Connect with us

Terms of services

[Visionimo Terms and Conditions of Service]

These terms and conditions govern the use of our services and digital content. If you do not wish to agree to anything within these terms, please do not use the service and leave this website. By accessing this site or using the services, you are deemed to have accepted and agree to be bound by these terms and conditions.

Summary of Terms – TLDR;

These are key points you need to know when using our services. We recommend you read the full terms and conditions shown further down, but we have condensed the key things immediately below:

  • Visionimo is a web-based video consultation veterinary service. Our service allows you to speak to a qualified vet via a fixed-price, 15 minute online video call in order to discuss your pet’s health and wellbeing.
  • Our service is a web-based platform that connects you to a qualified veterinarian – we are not a veterinary practice and our service is not intended to be a substitute for a traditional vet.
  • This service is not for emergency pet care or prescriptions. For emergencies or medicines please contact a registered veterinary practice.
  • We respect your privacy. We will only use your personal data lawfully and, where necessary, with your consent. Please see our [insert link to PRIVACY POLICY] for more information.
  • You must be at least 18 years old to use the site or services.
  • Feedback and complaints. We hope that you will love our service but if you have any issues or comments (including positive ones), please let us know by contacting us through the contact page on the site or by emailing us at visionimovetpractice@gmail.com

Our terms

  1. These terms
    • What these terms cover. These are the terms and conditions on which we supply services and digital content to you.
    • Why you should read them. Please read these terms carefully before you use our services or digital content. These terms tell you who we are, how we will provide services to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.
  2. Information about us and how to contact us
    • Who we are. We are Visionimo, the trading name of Inquyst Limited a company registered in England and Wales. Our company registration number is 12479826 and our registered office is at First Floor, Shropshire House, 179, Tottenham Court Road, London, United Kingdom, W1T 7NZ. Our registered VAT number is GB 352 7571 87.
    • App use and operating system requirements. Where you use our mobile app, the rules and policies of the relevant app store may also apply to your use of the services or digital content.

Use of the site, services or digital content may require certain minimum operating system requirements in order to operate fully and these will be notified to you on the site or app store, as appropriate.

  • How to contact us. You can contact us by using our [link to] contact form or writing to us at visionimovetpractice@gmail.com.
  • How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us.
  • « Writing » includes emails. When we use the words « writing » or « written » in these terms, this includes emails.
  1. Use of the services, site and digital content
    • Age requirement. You must be over 18 in order to use our services.
    • How to use our service. Please book an appointment by following the instructions on the site. Once you have selected an available time slot, you will need to register your details with us and pay the fee for the consultation. You will be emailed a confirmation of the appointment time and a receipt for your payment shortly afterwards.
    • Your responsibility to provide accurate and up to date information. Please ensure that the details you provide on the site are accurate and up to date, including email address, telephone number and payment credentials. We may need to contact you after an appointment, so it is important to avoid errors.
    • Charges. Our prices are set out on the site and are fixed and inclusive of VAT. If we change our pricing, we will update this on the site and the new pricing will be effective for all bookings placed after the new pricing has been published on the site.
    • Refunds. Unfortunately, we cannot offer a refund if you cancel the appointment. If we need to postpone an appointment, we will let you know as soon as possible and offer you the opportunity to rebook another time slot. In the unlikely event that it is not possible to reschedule and appointment that we have been unable to keep, we will refund any charges already paid by you within14 days.
    • We only provide services in English and French languages Our vets are mostly English-speaking, but we do have French-speaking vets, subject to availability when booking.
  2. Our service
    • Visionimo provides a secure, video based veterinary support service. The service allows you to book an appointment with a qualified veterinary practitioner in order to discuss any health and wellbeing issues your pet may have.
    • We are not a primary pet healthcare provider and no physical examination of your pet is possible via our service. If your pet requires a physical examination, you should make an appointment with your primary veterinary provider. During any appointment with one of our vets, they may advise you to seek primary healthcare.
    • Visionimo does not provide veterinary advice itself; this is provided by the vet that you book the appointment with when using our service. The vet will assess your pet’s needs based on the information you provide during the appointment and Visionimo is not responsible for the outcome of an appointment. We will, however, ensure that any vet we connect you with is qualified and experienced.
  3. Scope of Licence
    • We own all intellectual property rights globally in our site and any app, and any material published on it and we reserve all our rights, including copyright. Under these terms, we grant you a limited licence to access the site for the purpose of receiving our services and viewing the site content
    • You may download or print a copy of any pages on the site in connection with your normal use of the services, but you may not copy, sub-licence or otherwise make our site or any part of it available to any other person without our consent. You must not modify the site or any copies you make of its pages or the content on it.
    • Any images or video content that you upload to the site or otherwise send to us (and all intellectual property rights in them) belong to you. In providing them to us, you grant us and our vets a licence to share them in connection with the provision of our services to you (for example, where we need to share your content with other vets or healthcare providers.
    • Acceptable use. You must:
      • Use the site lawfully and in accordance with these terms and not for any unlawful, fraudulent or malicious purpose;
      • Not infringe our or any third party’s intellectual property rights in your use of the site or our services;
      • Not transmit any material that is defamatory, offensive or otherwise objectionable in your use of the site or the services;
      • Not use the site or service in a way that could cause damage or impairment to our systems and security;
      • Not collect or “mine” our site or systems for data or information except as permitted by these terms;
      • Be courteous and polite during any appointment arranged through our service. Abuse or bad behaviour may lead to an appointment being terminated, forfeiture of fees paid by you and being barred from the site or from using our service.
  1. Our rights to make changes
    • We may update this site or any app in order to improve it, deal with security issues or alter the functionality. Where an app is updated, this may occur automatically, depending on your mobile device settings. If you do not agree to such updates, you may not be able to continue using the site or app.
    • It may be necessary for us to change these terms to reflect changes in the law or practice regulations. If we do change these terms, we will give you as much notice as possible before the changes take effect, either by email or through the site to let you know. If you do not wish to accept any updated terms, please do not use the site or our service.
  2. Our responsibility for loss or damage suffered by you
    • We provide this site, the content and the services on an as is basis and make no representations, warranties or guarantees, either express or implied that the site, content or services are accurate, complete or up to date. We are responsible for connecting you to a qualified vet but not for the advice that a vet may give to you. If you have concerns about the advice a vet has given you or believe the vet has committed malpractice, please contact the Royal College of Veterinary Surgeons (https://www.rcvs.org.uk/concerns/).
    • Medicines and Emergencies. Our service is not suitable for situations where an animal requires urgent or life-saving care. Please contact a suitable veterinary practice for emergencies.

We are not a pharmacy and do not issue or supply prescriptions or medicines. Please speak to a registered veterinary practice for pharmaceutical needs.

  • We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen.
  • We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation.
  • We will not be liable for damage which you could have avoided by following our advice to apply an update offered to you free of charge or for damage which was caused by you failing to correctly follow installation instructions or to have in place the minimum system requirements advised by us.
  1. How we may use your personal information
    • How we may use your personal information. We will only use your personal information as set out in our [insert PRIVACY POLICY].
  2. Other important terms
    • We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.
    • Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms.
    • If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
    • Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.
    • Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the services in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.
    • Alternative dispute resolution. Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are not happy with how we have handled any complaint, you may want to contact the alternative dispute resolution provider we use.